Common questions
Everything that matters, at a glance
The questions we are asked most often. If yours is not here, just give us a call.
Questions and answers
What does a move cost?
The price depends on the volume, the distance, the floor and any extra services you want. After a free site visit, either in person or by video, you get a fixed-price quote. That price is binding, even if the move takes longer than planned.
How far in advance should I book?
One to two weeks is ideal – then we can almost always find a date that suits you. Shorter notice works too, though: just ask, and we look at every enquiry. As an express booking, a job can even be done within two days, depending on availability.
Do you handle the packing as well?
On request we pack everything, or just the fragile things like crockery, pictures and electronics. We deliver moving boxes, wardrobe boxes and packing material beforehand and collect them again after the move.
What happens to the things I do not want to take with me?
We take those with us in the same go. Old furniture, household goods and bulky waste go straight onto the van as we clear, and we dispose of them properly – you need no second appointment and no second firm for it.
Just say during the site visit what is to stay behind. We include it in the quote, so that the fixed price really does cover everything.
Which countries do you transport to?
Within Austria we drive to every address. From Austria we take your load to any EU country – we agree the route and the time slot with you beforehand.
One thing to note: we always start in Austria. We do not offer journeys from abroad back to Austria, or between two other countries.
Also important: a lower weight limit applies to journeys across the border than within Austria. If your transport goes above it, we tell you so when you enquire and name a partner firm. The exact limits are in the legal notice.
How is my motorbike secured?
The front wheel sits in a wheel chock, and the machine is secured at the frame with handlebar protectors and soft tie-down straps, never at moving parts. Before departure and after arrival we take photos to record its condition.
How can I pay?
By bank transfer once you have the invoice; private customers can also pay cash or by debit card straight after the job. For business customers we bill monthly in one go, on request.
What should I prepare before you arrive?
Nothing at all. You do not have to set anything up or move anything around before we arrive – our team does all of it and brings what is needed. That is exactly what we are there for.
If you would like to help anyway, a clear path helps most: keep hallways and doorways free, hold doors open. And whatever you have packed yourself should be closed and labelled – then every box lands in the right room straight away and does not have to travel twice.
One thing we always recommend: important papers, keys, jewellery and medication are best carried by you. On moving day you usually need them faster than the van can drive.
Do you work evenings or at weekends?
You can reach us by phone Monday to Sunday between 06:00 and 24:00. We are happy to arrange dates outside normal office hours too – with business relocations in particular, an evening or a Saturday is often the calmer option.
When you enquire, just say which time slots suit you. We then check what can be arranged, and tell you openly if a preferred date does not work.
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